FAQ (Frequently Asked Questions)
1. How can I contact customer service? You can reach our dedicated support team by emailing us directly at service@gelooa.com. We aim to respond to all inquiries comprehensively within 24 to 48 business hours.
2. What are your shipping rates and options? We offer several shipping options to meet your needs and timeline:
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Standard Shipping (for orders between $0.00 and $48.99): $5.99
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Free Shipping (for orders $49.00 and above): $0.00
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Expedited Shipping (if you need your items faster): $8.99
3. Do you accept returns and process refunds? Yes, we gladly accept returns and process full refunds for items that meet our return criteria. If you are not completely satisfied with your bracelet purchase, please contact us at service@gelooa.com to initiate the return process and receive your authorization.
4. Where do I send my return package? All approved returns must be shipped directly to our designated processing facility. The official return address is: Thoreyer Straβe 5 99334 Amt Wachsenburg Germany Please note that you must contact our customer service team before sending any items back to ensure your return is documented and can be processed properly upon arrival.
5. How long will it take to process my refund after I return an item? Once we receive and inspect your returned item at our facility in Germany, we will immediately email you a notification regarding the approval or rejection of your refund. If approved, the refund will be processed and automatically applied to your original method of payment within a certain amount of days, strictly depending on your specific bank or card issuer's policies.